Contact Us

Do you want to see the world and have the time of your life? Get on the phone to chat with our awesome Universal Traveller team for all the hook-ups! Call us on 131 669! 


Feel free to give us a call on 131 669 for assistance with your next holiday!

24/7 Emergency Assistance

After hours, customers and other travellers can phone Universal Traveller 24/7 helpline on:

Inside Australia         1300 657 979
Outside Australia      +61 7 3011 7829

Complaints, Compliments, Feedback & Press Enquries

Mon to Fri:       9:00 AM - 5:00 PM
Contact:           Customer Relations
Mail:                 Level 13 275 Grey St, South Brisbane, QLD 4101 AUS

Internet bookings

If you've booked online and need help, please contact one of our customer service departments.

Website Customer Support
Monday to Friday 7:00 AM - 7:00 PM AEST
Saturday & Sunday 7:00AM - 7:00PM AEST
Public Holidays 7:00AM - 7:00PM AEST
1300 136 050

From outside Australia: + 61 7 3170 7886

Travel Insurance
Covermore Insurance
Monday to Friday 9:00 AM – 5:00 PM AEST
1300 728 822

Email subscribe help

Click 'Unsubscribe' underneath the 'Contact Us' button on any email from us.

Update your postal preference

If you no longer want to receive postal information or want to update your postal details please contact your local store, where you made your last booking.

Find your nearest Universal Traveller store.